Terms & Conditions

Terms of Business - ecoSunergy (Pty) Ltd.

  • Upon acceptance of our Quotation, we require 60% of the Quote total to action the order. Once deposit is received, the order of required equipment is placed with suppliers - any changes thereto after this, may incur a handling fee of 15%.  Once equipment is received and ready for installation, a balance-of-equipment payment of 30% of the Quote total is required for us to commence installation. This leaves a 10% Retainer, which becomes payable once all equipment is installed and working as it should.
  • After completing the installation and successfully commissioning the system, any additional materials and/or labour not included in the original quote will be invoiced, and this is payable upon receipt thereof. 
  • All equipment remains the property of ecoSunergy (Pty) Ltd. until all invoices are settled in full, including the final invoice for labour.
  • The final amount invoiced may differ from the original quote by a maximum of 15%, pending actual usage of materials, determined after final installation. 
  • Delivery of products should take place 3-4 weeks from deposit receipt. This will be affected by lead times from suppliers, availability of stock, and local weather conditions amongst other factors.
  • Equipment installed carries the relevant manufacturer's warranty (e.g. Victron equipment 5 years, Freedom Won batteries 10 years) and installations carry a one year workmanship guarantee. After this an annual System Maintenance check is optional and strongly advisable. 
  • Delivery Charges, if applicable, are quoted ex George. 
  • Quotes are valid for 7 days from date of issue, and are still subject to change based on Rand-Dollar Exchange.  
  • The Client is responsible for any banking or deposit fees incurred on payments. This applies to local and international payments.
  • Every effort will be made to keep the client informed as to any extra work that may be required to enable a satisfactory and efficient installation, e.g. drilling through walls or roofing. Where possible, photographs will be sent for approval, if the client is not present. The client cannot hold ecoSunergy (Pty) Ltd. liable for damages or changes to the building after this work has been approved.